Returns & Exchanges

At Willow Pump, we want you to feel confident in your journey with our products. If you are not completely satisfied with your purchase, we offer a 30-day return window for unopened and unused items to ensure the highest standards of hygiene and safety.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original, sealed packaging and was purchased within the last 30 days, as personal hygiene products cannot be returned once opened.

• 2.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.

• 3.
  Package Securely

  Place the unopened product in its original shipping box or a similar sturdy container, ensuring the return authorization slip is included inside.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 7-10 business days of arrival at our warehouse.